The below include career highlights from past companies. They also include insights and learnings and other take-aways that cannot be gleaned from my resume.
Note, the companies are listed in reverse-chronological order from date of employment.
ShiftHealth AI
AI-powered coach focused on helping people improve themselves through applied cognitive behavioral therapy leveraging LLM and agentic workflow to produce complex, conditional logic. Additionally, create digital fingerprint of consumer behavior to personalize and enhance AI coaching.
Singularly developed entirety of both mobile consumer experience (iOS/Android leveraging Flutter) and back-end (Ruby on Rails, API, Postgres, redis) inclusive of administrative functionality (multi-tenant, fully localized, OAuth2). Setup of SDLC including CI/CD, automated testing (90% code coverage), monitoring, alerting.
RealSelf
Joined at a time of dramatic traffic loss, arresting decline and clawing back much of the lost traffic through an entire site-wide re-design to apply best-in-class SEO inclusive of information architecture, DOM redesign, page performance, and improve page SEO density by massive reduction of long-tail low-equity pages.
Owned the entirety of the consumer-facing experience inclusive of technology (engineering, IT, analytics & data science), product & UX, consumer marketing, and customer support. Led globally distributed team of nearly 150 people across US, South America, and Europe with a mix of both onshore and nearshore full-time and long-term embedded contractors.
Varsity Tutors
We went from 50M to 125M in revenue in three years, while transitioning from a predominantly in-person experience to a fully-online learning experience on our own platform.
We did all this while transforming a classic monolithic Ruby on Rails app to an enterprise-grade, services-oriented architecture (SOA) with robust eventing, lambdas, and hyper performant services.
IPO: September 21, 2021 at $1.4B EV (NYSE:NRDY)
Sears Home Services
As head of engineering, I recruited and hired our engineering organization; growing from just myself to 30 souls in twelve months.
I was also responsible for creating the first few production services, software development lifecycle, continuous integration and deployment, along with AWS hosting with physical backbone connecting us to Sear’s data centers.
Xbox
I spear-headed the cloud-based console experience that powers all of Xbox One barring only a few services. From the home screen, to pinned favorites, to the online store; Xbox consumers interact: it’s all powered by these services.
I brought together the Console, Editorial, and Services teams to move Xbox away from firmware-baked experiences to ones powered by cloud services, allowing us to move away from 6 month iterations, to less than 2 weeks to change nearly any experience on Xbox One.
To this day, those services continue to power Xbox series and even some of the PC experiences for games.
Amazon
I launched AmazonTote, a pilot program in Seattle, in a matter of months. As its product manager, I worked with UX design, engineering, operations & logistics to create the customer experience, “hacked” our existing systems to meet our needs, and even ensure physical tote bags were designed, printed and shipped to us; all in under three months. Even on launch day, I rented and drove a truck to ensure our first customers’ orders were delivered on time.
I was one of the original senior software engineers involved with AmazonFresh while it was still a pilot-program in the greater Seattle area. I was responsible for creating or modifying more than 80% of our bespoke warehouse management system (WMS). More than just writing code, we spent a considerable amount of time at our fulfillment center, working alongside folks to understand how the software we wrote impacted them, and therefore could be improved upon. I received 5 patents during my tenure on the program.
Boeing
I was the brain-child of a new generation of software to help analyze all flight regimes of Boeing airplanes to support long-standing regulatory requirements of airlines.
The software was a radical departure from command-line tools to a comprehensive application that allowed airline engineers to do massive computational studies of airplane configuration, runway and atmospheric conditions.
